Rates Direct Debit

Use the Rates Direct Debit payment option to ensure you pay your rates by the payment due date. Direct Debit grants limited authority to the Council to debit your bank account on the due dates.

Rates Direct Debit is the Council's preferred payment option and helps you avoid penalties and late fees.

Direct Debit payment options

  • Weekly Payments are made every Thursday
  • Fortnightly payments are made every second Thursday
  • Monthly payments are made on the 20th of every month.
  • Quarterly payments are made on the due date of the installment.
  • Annual Payment is made on the due date of the first installment

How to join Rates Direct Debit

Complete and sign this Rates Direct Debit form and send to us by post, email or drop off at the Council’s Customer Service Centre.

When you join the Rates Direct Debit system you will receive a letter confirming your bank account details, commencement date and frequency of your payments. Your rates instalment notice will inform you of the amounts and due dates for the payment of rates.

On payment days, the money you owe will be automatically paid out of your bank account. All transactions will show up on your regular bank account statement. The Council will amend the amounts debited from your account each year without further action on your part. You will be notified of all changes in advance.


To make changes to your direct debit

Once set up on direct debit this can be altered by contacting us. If you want to:

Change bank account details

When changing bank accounts, a new direct debit form needs to be completed, signed and sent to us for action. We need this form no later than four working days before the payment is due.

If the only detail being changed is the suffix, you may e-mail your new account details to us without completing a new form.

Cancel a direct debit

Contact us no later than four working days before the payment is due.

Stop one direct debit and transfer to a new property (buying and selling a property)

If the bank account details are the same as the existing direct debit we can transfer the direct debit to a new property.

Add a new property to an existing direct debit

If the bank account details are the same as the existing direct debit we can add a new property to this.

Change the frequency of your Direct Debit

Contact us and we can amend this for you.